FAQs
No, we are an independent travel marketing company that provides services to ABTA & ATOL-protected agents. We only work with companies that offer 100% Financial Protection.
No. We are paid £2 per holiday enquiry sent to our travel agent partners. Your travel provider will not charge you this.
Yes – We check all of our travel partners have suitable protection. Ask your agent who is covering your package.
To verify that any of our travel partners are members of ABTA and adhere to their Code of Conduct, please click on the following link: abta.com/find-a-member. Your agent will be happy to confirm their membership number.
You can search and check an ATOL Licence on the CAA website.
ATOL Protection only applies to flight-inclusive holidays. However, all of our travel partners are members of ABTA, and other products will be protected through them.
You need to contact the travel company through which you booked your holiday directly. You can find their contact details in the email you received after finalising your booking. The travel company’s name should also be visible on your bank or credit card statement, depending on your chosen payment method.
Contact the travel company you made your booking with to confirm their procedures. Most request an email to confirm the cancellation, and there will be some cancellation charges.
You can speak to your travel agent tor he passport office or check the current advice with the FCO: https://www.gov.uk/foreign-travel-advice
Yes.
If your complaint concerns an issue in a resort, you MUST report this to resort staff. When you return, you can submit a complaint to your travel agent.
Yes. Having travel insurance is a booking condition for all of our agent partners.
You will make all payments with your travel agent.